How do I return a garment?
If for whatever reason you are not completely satisfied with the garments you have purchased at desigual.com, you have 30 calendar days from delivery in which to return them.
To return a garment you must carry out the following steps:
· Complete the returns form included with your order, indicating the article you want to return and specifying why.
· Attach the UPS returns sticker that comes with each order to the parcel. The cost of returning the item will be discounted from the return.
· Include the form in the package and contact UPS to arrange collection by calling:
Remember that returns will only be accepted if they comply with the following requirements:
·Garments that have not been washed or used in any way;
·Garments that are in the exact condition as when purchased, with the original label attached;
·The product is complete (for example, you must return both items in a pair);
·All promotional offers must be returned in full;
·The returns form must be included inside the returns package.
If a returned article does not comply with these requirements, we will not refund you. The article will be returned at the customers expense.
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