Is it safe to pay by card?
Desigual.com takes all the steps necessary to guarantee that payments are made in maximum
We use the Secure Socket Layer (SSL) encrypted protocol to protect your data. All
confidential data, such as payment details, are encrypted and transmitted through a secure
channel using SSL encryption. In this way, information cannot be intercepted by third parties,
guaranteeing data confidentiality during the transaction.
CV2 security codes are required to make a transaction, this number is found on the back of
your credit or debit card. This information is only available on the actual card and will not
be stored on our website. Should an unauthorised payment appear on your card as a result of
shopping at Desigual.com, you must notify the card issuer in accordance with their
To guarantee the security of online payments, we use a 3DSECURE payment platform, which
incorporates the "Verified by VISA" and "MasterCard SecureCode" protocols.
3DSECURE technology enables the confirmation of the card holder's identity during the online
purchase procedure and thus protects the card holder against unauthorised use of his/her credit
card number. To use this service, cardholders must register for the authentication programme at
the bank that issued their card.
Once the payment information has been completed, a new window will open, connecting you to your
bank, and requesting your secure online PIN. The PIN is verified online by your bank and if
correct, your payment is accepted and the purchase process will continue.
This operation varies according to the users' bank protocols.
Remember that we will never ask customers to confirm their account or credit card details by
email. If you receive any email claiming to be from Desigual.com requesting such information,
DO NOT REPLY. Instead, please email: email@example.com to inform us of the situation and we
will take the appropriate measures.
Even though we use security encryption software, the safety of information and payments made
by internet or email cannot be guaranteed. Desigual will not be held responsible for damage
deriving from the use of electronic communications, including, but not limited to, damages
resulting from faults or transmissions delays in the electronic communication, interception or
manipulation of electronic communications by third parties or through computer programmes used
for electronic communication or the transmission of viruses.
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