Restrictions on exchanges and returns

Returns will only be accepted if they comply with the following requirements: The items have not been washed or used in any way. The items are in the same condition in which they were delivered and still bear their original labels (labels sewn into the item). The product is complete (e.g., you must return both parts of a pair of gloves, etc.). The returns form is included in the package to be returned. Returns of underwear and swimwear are not accepted (unless the seal remains intact). If a returned item doesn’t meet these requirements, the item will be returned to you and the you will be charged for the costs.

How to return an item

Orders placed from November 20th can be returned until January 15th. How to get your items ready to return Mark on the packing list the products that you want to return, and the reason. Put the products and the packing list into the Desigual box. Seal it! Attach the return label, which you will find inside the package, to the outside of the box. We offer the following options for making returns: From home. Contact the courier service on 1-888-742-5877 and they’ll come to collect the package. Return at a delivery point. Find your nearest collection points here . When the package arrives at our warehouse, we will send you a confirmation email. For more information, see our returns guide here or contact our customer service team.

Desigual

For returns from home or a collection point, the refund will be made automatically within 10 to 14 days from when we receive the items at our warehouse (to a maximum of 30 days).

The refund will be made using the original payment method.

Returns will only be accepted if they comply with the following requirements:

The items have not been washed or used in any way.
The items are in the same condition in which they were delivered and still bear their original labels (labels sewn into the item).
The product is complete (e.g., you must return both parts of a pair of gloves, etc.).
The returns form is included in the package to be returned.
Returns of underwear and swimwear are not accepted (unless the seal remains intact).

If a returned item doesn’t meet these requirements, the item will be returned to you and the you will be charged for the costs.

Orders placed from November 20th can be returned until January 15th.

How to get your items ready to return

Mark on the packing list the products that you want to return, and the reason.
Put the products and the packing list into the Desigual box. Seal it!
Attach the return label, which you will find inside the package, to the outside of the box.

We offer the following options for making returns:

From home. Contact the courier service on 1-888-742-5877 and they’ll come to collect the package.
Return at a delivery point. Find your nearest collection points here.

When the package arrives at our warehouse, we will send you a confirmation email.

For more information, see our returns guide here or contact our customer service team.

If you wish to change the size of one or various products purchased on Desigual.com, please return the product/s and create a new order with the correct size. As soon as we receive the item/s, we’ll refund the cost.

For more information, please contact us and we’ll help you.