Do you want to make a return?

*You have 30 days to return your purchases.

How to return an item

Log in to your customer account or your order tracking.

  • If you have a customer account, log in. In the “My purchases” section, select the order you want to return and click on “Request return”.
  • If you placed your order as a guest, enter the tracking for your order and state the order number and email address you used to place the order.

Return conditions:

  • Returns in our physical stores are free of charge.
  • If you choose to return at a collection point, the return of products purchased during the 'Flash Sale' has a fee of 3.95€ per request, which will be deducted from the refunded amount. Outside of this period, this option is free.
  • If you choose home pickup, the return of products purchased during the 'Flash Sale' has a fee of €3.95 per request, which will be deducted from the refunded amount. Outside of this period, returns have a fee of €1.95 per request.

How to return an item

Choose your preferred return method:

In-store

You can return any item from your order at any official Desigual store

*Remember that returns can’t be made at multi-brand stores, franchises or authorised stores.

Collection points

Simply take your properly packaged return to your nearest collection point.

*If you choose a collection point, the return of products purchased during the 'Flash Sale' has a fee of €3.95 per request, which will be deducted from the refunded amount. Outside of this period, this option is free.

You can use the same bag or box in which you received your order, or any other bag or box you have to hand and that suitably protects the items.

Remember to use the label that was printed on your package to return your order to the collection point you select.

Home pick-up

Remember to use the return label that came with your order. Get in touch with the carrier to specify the details of the collection at home. You will receive all the information in the email confirming your return request.

*If you choose home collection, the return of items purchased have a cost of 3,95 EUR per request, which will be deducted from the amount to refund.

You can use the same bag or box in which you received your order, or any other bag or box you have to hand and that suitably protects the items.

REQUEST RETURN

Remember:

  • You have 30 days to return your purchases.
  • Refunds (remember that you will receive it in the same account you paid from):
    • The approximate time for refund if you bring the product to the store is one week.
    • For both collection points and home pickup, the refund will be issued within approximately 15 days of receipt of the package in our warehouse.
  • We will send you a confirmation email as soon as the package arrives at our warehouse.
  • Returns of underwear and swimwear are not accepted (unless the seal remains intact).
  • Returns will only be accepted in the country in which the purchase was made.

Do you need more help?

Our customer service team is available for anything you need.

Contact us