Returns will only be accepted if they comply with the following requirements:
 

• The items have not been washed or used in any way.
• The items are in the same condition in which they were delivered and still bear their original labels (labels sewn into the item).
• The product is complete (e.g., you must return both parts of a pair of gloves, etc.).
• Returns of underwear and swimwear, and jewelry items are not accepted (unless the seal remains intact).

If a returned item doesn’t meet these requirements, the item will be returned to you and the you will be charged for the costs.

If you wish to return one or more items purchased on Desigual.com, you have 30 calendar days to do so from the date the order is delivered to the store, pickup point, or your home.

How to get your items ready to return:

Here’s how to prepare your items for return:

• Log in to your customer account or track your order.
• Select the items you want to return and the reason for the return in "My purchases". This helps us improve our service!
• Choose whether you want to return the item(s) at one of our official stores, at a drop-off point, or via courier pickup.
• Check that all the information is correct and request the return. 

Return conditions:

• Returns at our physical stores are free of charge.
• If you choose to make the return at a drop-off point, the return of products purchased from the 'Flash Sale' has a cost per request of €3.95, which will be deducted from the refunded amount. Outside this period, this option is free of charge.
• If you choose home collection, the return of products purchased from “Flash Sale” has a cost per request of €3.95, which will be deducted from the refunded amount. Outside this period, returns have a cost per request of € 3.95.

How to return?
Choose the return method you prefer:

• At a collection point:
Simply take your properly packaged return to your nearest collection point.
-Printing the label:
After completing the return process, print the label you received in your email and stick it on the parcel. Take your correctly packaged return to your nearest collection point. 
- No printer required:
Simply take your correctly packaged return to your nearest collection point. Remember to present the electronic label attached to the email we sent you with your return request. 

• Home pickup:

o Home pickup with printed label:
After completing the return process, print the label you received by email and attach it to the package you’ll hand over to the courier. You can schedule the pickup at your home by following the instructions you’ll receive in your email.

o Home pickup without a printer:
Once the return process is complete, the courier service will collect the package from your home on the next working day. In this case, there’s no need to print a label or contact the courier company.

You can use the same bag or box you received with your order, or any other shipping packaging you have on hand that keeps the items well protected.

Once the package arrives at our warehouse, we’ll send you a confirmation email. 

For more information, check our returns guide on our website or contact our customer service team.