The available shipping methods may vary depending on the delivery address, selected products, and the time of day. When processing your purchase, we will inform you of the available options, their costs, and the estimated delivery time.

The options we offer are as follows:

FRANCE:

• In-store delivery: We offer the possibility to choose free delivery to official Desigual stores (both Outlet and seasonal stores, excluding authorized resellers), with no minimum purchase required.

• Pick-up point delivery: Free for purchases over €55. For orders below that amount, the cost is €2.95.
  We will show you the available pick-up points at checkout. Please note that you will need ID to collect your order. You have 10 days to pick up your order. After this period, UPS will return the parcel to our warehouse, and your payment will be automatically refunded.

• Home delivery: Free for purchases over €55. For orders below that amount, the cost is €4.95.

• Express delivery: Costs €6.95. If you place your order before noon, you will receive it within 24 hours. Orders placed after noon will arrive within 48 hours.
  Orders placed on Friday afternoon, Saturday, or Sunday will be delivered on Tuesday.

LUXEMBOURG:

• Pick-up point delivery: Free for purchases over €90. For orders below that amount, the cost is €3.95.
  We will show you the available pick-up points at checkout. Please note that you will need ID to collect your order. You have 10 days to pick up your order. After this period, UPS will return the parcel to our warehouse, and your payment will be automatically refunded.

• Home delivery: Free for purchases over €90. For orders below that amount, the cost is €5.95.

Important:
No deliveries are made on public holidays or weekends. This includes Spanish holidays, as our warehouse is located in Spain.

Please note that during sales or promotional periods, delivery times may be longer than usual.

The items in your order may arrive separately—depending on their availability—on different days and in different shipments.

In such cases, we will inform you in the confirmation email, and you will be able to track the orders in My Account.

You can check the status of your order by going to My Account > Track your order, which you’ll find at the bottom of our homepage.

Don’t forget to enter your order number and email address. If you’re a registered user, you can log in and view your order history. Otherwise, you have the option to create an account or track your order without registering.

Once your order leaves our warehouse, you will receive an email with the tracking number. With this number, you can also visit the carrier’s website to find out where your order is.

At Desigual.com, we try to go as far as possible.

If your delivery address has any restrictions, we will inform you during the order process.

Orders are processed quickly, which means we cannot make any changes or cancellations once they have been confirmed. It is therefore not possible to modify the address or delivery option.

We recommend placing a new order with the correct delivery address and initiating the return process for the first order once you receive it. As soon as we receive the returned items at our facilities, we will proceed with the refund.