How to Return an Order to Desigual | Exchanges and Returns

Do you want to make a return?

We’ll sort it, quick and easy.

1. Login to your user account

In My Orders, select the item (s) you want to return.
Choose if you want to return them in store or via carrier.
Check that all the information is correct and request the return.

2. Create your return label

If you selected "carrier" as your method of return, please follow the steps below:

Go to the carrier's website.
Fill in the form with your details, including the order number. (Ej. B003283087)

Once finished, you'll receive an email from the carrier with the return label.

3. Pack your order

You can use the same box in which you received the package or use another one.
Pack the products you want to return, with their original labels, and seal the package securely.
Stick the return label on the outside and make sure it's visible.
Remove any old labels from the box.

Can't print the label? Don't worry, you will receive a QR code in the email with the return label that will allow you to return it to Canada Post collection points.

4. Choose where you want to return it

You have several options to make the return:

DROP-OFF POINT
Choose your nearest drop-off point and remember that you can return your order using the QR code.

Find your drop-off point

POSTBOXES
If the parcel is not large, you can drop it in the postboxes on the street; a printer will be required to print the return label.

Once finished, you'll receive an email from the carrier with the return label.

FAQ

How long do I have to return a Desigual order? You have 30 calendar days to return your purchases from the date you receive your order, regardless of the delivery method selected. How can I track my return? With the tracking number, you can check the status of your return on the carrier's website. How will I know my return has been received? We'll send you a confirmation email when the package arrives at our warehouse, and we'll process your refund using the same payment method you used. Can I return items from different orders together? No, returns from different orders cannot be grouped together. Each order must be returned separately with its corresponding label and packaging. Which items cannot be returned? Underwear, swimwear and jewellery cannot be returned unless their original seal remains intact.

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