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Free shipping when you spend C$ 100 or more | Returns within 30 days +INFO

Do you want to
make a return?

We’ll sort it, quick and easy.

1.

Login to your user account

  • In "My Orders", select the item (s) you want to return.
  • Choose if you want to return them in store or via carrier.
  • Check that all the information is correct and request the return.

2.

Create your return label

If you selected "carrier" as your method of return, please follow the steps below:

  • Go to the carrier's website.
  • Fill in the form with your details, including the order number.

    (Ej. B003283087)

Once finished, you'll receive an email from the carrier with the return label.

3.

Pack your order

  • You can use the same box in which you received the package or use another one.
  • Pack the products you want to return, with their original labels, and seal the package securely.
  • Stick the return label on the outside and make sure it's visible.
  • Remove any old labels from the box.

Can't print the label?

Don't worry, you will receive a QR code in the email with the return label that will allow you to return it to Canada Post collection points.

4.

Choose where you want to return it

You have several options to make the return:

Drop-off point:

choose your nearest drop-off point and remember that you can return your order using the QR code.

Find your drop-off point

Postboxes:

if the parcel is not large, you can drop it in the postboxes on the street; a printer will be required to print the return label.

FAQ

  • You have 30 days to return your purchases.
  • Order tracking. With the tracking number, you can check the status of your return on the carrier's website.
  • Confirmation of receipt. We'll send you a confirmation email when the package arrives at our warehouse and process your return using the same method of payment.
  • Returns from different purchases cannot be grouped together. Each order must be returned separately with its corresponding label and packaging.
  • Underwear, swimwear and masks cannot be returned.