Returns will only be accepted if they comply with the following requirements:
 

• The items have not been washed or used in any way.
• The items are in the same condition in which they were delivered and still bear their original labels (labels sewn into the item).
• The product is complete (e.g., you must return both parts of a pair of gloves, etc.).
• The returns form is included in the package to be returned.
• Returns of underwear and swimwear, and jewelry items are not accepted (unless the seal remains intact).

If a returned item doesn’t meet these requirements, the item will be returned to you and the you will be charged for the costs.

If you wish to return one or more items purchased on Desigual.com, you have 30 calendar days from the time you receive the order to return it. How to proceed with your return online:

How to return an item:

1.  Log in to your user account.
Start your return by logging in to your user account and follow these steps:

• Open the "My orders" area and select the order you want to return.
• Choose between in-store returns or returns via a carrier.
• Select which items and tell us the reason. This helps us to improve  
• Check that the data are correct and request the return.
• You will receive an e-mail confirming the return.

2. Create your return label
If you have selected the carrier method, the next step is to create a return label. How? Very simple:

• Go to the carrier's website.
• Fill in the information requested to create the label.
• Important, remember to fill in the order number field (B00..) that appears at the beginning of the registration form.
• Once you have done this, you will receive an e-mail from the carrier with the return label.

 
3. Pack your order
You can use the same box in which you received the package or use one that you think is suitable for it.

• Keep the items you want to return, with their original labels, inside the box and close it tightly.
• Stick the return label on the outside of the box and make it visible, so that the return can be processed.

If you have old labels on the outside of the package, remove them.

Not able to print the label? Don't worry, you will also receive a QR code in the return label mailing that will allow you to return it to Canada Post collection points.
 
4. Choose where to return it
You have several options for your return:

• Collection point: Choose the one closest to you and drop off the package there. Remember that you can return the package with a QR code.  See all
• In mailboxes: If the package is not very large, you can leave it in the mailboxes on the street. To do this, you will need to print out a return label.
• Home pick-up: The carrier will pick it up at the address you request. To do this, call 00 1 416-979-3033 and arrange the collection with them. A printed return label is required.

 
5. Return completed
We will send you a confirmation email when we receive the package and we will manage the refund.
Remember that, depending on the bank, it may take up to 15 days for the credit to appear in your account.