Available shipping methods may vary depending on the delivery address, selected items, and time of day. When placing your order, we’ll show you the available options, costs, and estimated delivery time.

We offer the following options:

Shipping to store: We offer free shipping to our official stores (including both outlets and those offering the seasonal collection, excluding authorized distributors) with no minimum purchase required.

Delivery to pickup points: Free for purchases over 250 PLN. If the total is less than 250 PLN, the cost is 12.00 PLN.
Available pickup points will be shown at checkout. Please remember that an ID is required to collect your order. You have 10 days to collect it. After this period, UPS will return the package to our warehouse, and you will automatically receive a refund.

Home delivery: Free for purchases over 250 PLN. If the total is less than 250 PLN, the cost is 21.00 PLN.

Express delivery: The cost is 39.95 PLN. If you place your order by 12:00 PM, you will receive it within 24 hours. If the order is placed after 12:00 PM, you will receive it within 48 hours.
Orders placed on Friday afternoon, Saturday, or Sunday will be delivered on Tuesday.

Note:
Deliveries are only made on business days (excluding holidays and weekends). Spanish holidays may affect delivery times as our warehouse is located in Spain.

Delivery times may be longer than usual during sales or promotional periods.

The items in your order may arrive separately—depending on their availability—on different days and in different shipments.

In such cases, we will inform you in the confirmation email, and you will be able to track the orders in My Account.

You can check the status of your order by going to My Account > Track your order, which you’ll find at the bottom of our homepage.

Don’t forget to enter your order number and email address. If you’re a registered user, you can log in and view your order history. Otherwise, you have the option to create an account or track your order without registering.

Once your order leaves our warehouse, you will receive an email with the tracking number. With this number, you can also visit the carrier’s website to find out where your order is.

At Desigual.com, we try to go as far as possible.

If your delivery address has any restrictions, we will inform you during the order process.

Orders are processed quickly, which means we cannot make any changes or cancellations once they have been confirmed. It is therefore not possible to modify the address or delivery option.

We recommend placing a new order with the correct delivery address and initiating the return process for the first order once you receive it. As soon as we receive the returned items at our facilities, we will proceed with the refund.