If you return your items in one of our official stores, the refund will be processed automatically within 3 to 5 days (up to a maximum of 30 days).

For returns from your home or a drop-off point, the refund will be processed automatically within 10 to 14 days after the products are received at our facilities (up to a maximum of 30 days).

The refund will be processed in the same way as the original payment.

Please remember that we will only accept returns that meet the following criteria:

• The garments have not been washed or worn in any way.

• The items are in the same condition as when they were delivered and still have their original tags (tags sewn onto the garment).

• The product is complete (for example, you must return both items that make up a pair: gloves, etc.).

• The return form is included in the package being returned.

• Returns of underwear and swimwear are not accepted (unless the hygiene seal remains intact).

If a returned item does not meet these criteria, it will be sent back to you, and the return shipping costs will be at your expense.

If you wish to return one or more items purchased on Desigual.com, you have 30 calendar days to do so from the date the order is delivered to the store, pickup point, or your home.

How to prepare the items for return:

• Go to the "My Returns" section and select the items you wish to return, along with the reason for the return. This helps us improve our service!

• Choose whether you want to return the item(s) to one of our official stores, to a drop-off point, or schedule a home pickup by a courier.

• Check that all the information is correct and submit your return request.

We offer the following return options:

• In-store return: You can return any item from your order at any official Desigual store*.
  *Note: Returns are not accepted at multi-brand stores, franchises, or authorized resellers. Find your nearest store [here].

• UPS Drop-off point: You can return your item at the nearest UPS drop-off point. Find available locations [here].
  Printing the label:
  After completing the return process, print the label you received in your email and stick it on the parcel. Take your correctly packaged return to your nearest UPS collection point. 
  No printer required:
  Simply take your correctly packaged return to your nearest UPS collection point. Remember to present the barcode attached to the email we sent you with your return request. 

• Home pickup
  Home pickup with printed label:
  After completing the return process, print the label you received by email and attach it to the package you’ll hand over to the courier. You can schedule the pickup at your home via this link.
  o Home pickup without a printer:
  Once the return process is complete, the courier service will collect the package from your home on the next working day. In this case, there’s no need to print a label or contact the courier company. 

Once the package reaches our warehouse, you’ll receive a confirmation email.

Return conditions:

• Returns in our physical stores are free of charge.

• If you choose the drop-off point option, returns of items purchased during a 'Flash Sale' cost 18 PLN per request, which will be deducted from your refund. Outside this period, the drop-off return is free.

• If you choose home pickup, returns of items purchased during a 'Flash Sale' cost 18 PLN per request, which will be deducted from your refund. Outside this period, home returns cost 9 PLN per request.

For more information, please consult our return guide or contact our customer service.

If you want to change the size of one or more products purchased on Desigual.com, you need to return the item(s) and make a new purchase by selecting the correct size. Once we receive the product, we will issue the corresponding credit.

For more information, contact us and we will assist you.