The available shipping methods may vary depending on the delivery address, selected products, and time of purchase. When we process your order, we will indicate the available methods, shipping costs, and estimated delivery time.

We offer the following options:

Store Delivery:
We offer free delivery to our official stores (both Outlet and seasonal stores, excluding authorized distributors), with no minimum purchase amount.

Pickup Point Delivery:
Free for purchases over €50. If the amount is below €50, the cost is €2.95.
We will show you the available pickup points at the time of purchase. To collect your order, you must present a valid ID. Note that you have 10 days to collect it. After this period, UPS will return the package to our warehouse, and you will automatically receive a refund.

Home Delivery:
Free for purchases over €50. If the amount is below €50, the cost is €4.95.

Express Delivery:
Shipping cost is €5.95.
If you place your order before 12:00 p.m., you will receive it within 24 hours. If you place it after 12:00 p.m., it will arrive within 48 hours.
Orders placed on Friday afternoon, Saturday, or Sunday will be delivered on Tuesday.

Important:
Please note that deliveries are only made on business days (not on holidays or weekends). This refers to holidays in Spain, where our warehouse is located.

During sales or promotional periods, delivery times may be longer than usual.

The items in your order may arrive separately—depending on their availability—on different days and in different shipments.

In such cases, we will inform you in the confirmation email, and you will be able to track the orders in My Account.

You can check the status of your order by going to My Account > Track your order, which you’ll find at the bottom of our homepage.

Don’t forget to enter your order number and email address. If you’re a registered user, you can log in and view your order history. Otherwise, you have the option to create an account or track your order without registering.

Once your order leaves our warehouse, you will receive an email with the tracking number. With this number, you can also visit the carrier’s website to find out where your order is.

At Desigual.com, we try to go as far as possible.

If your delivery address has any restrictions, we will inform you during the order process.

Orders are processed quickly, which means we cannot make any changes or cancellations once they have been confirmed. It is therefore not possible to modify the address or delivery option.

We recommend placing a new order with the correct delivery address and initiating the return process for the first order once you receive it. As soon as we receive the returned items at our facilities, we will proceed with the refund.